Refund policy
Product return
Dear Costumer!
If you decide to cancel your purchase, please fill out the return form that contains all the information you need to process your cancellation.
The Consumer may not exercise the right of withdrawal in respect of a sealed packaging product which, for reasons of health protection or hygiene, cannot be returned after its opening in accordance with 45/2014. (II. 26.) according to the provisions of § 29 (1) e).
Refund and return process:
Send your statement of withdrawal (sample below) to the email address info@superz.com in the form of a text message.
Write the "Order ID and Refund" as the subject.
Only in this form can we accept your request!
Fill out the Return Form and place it printed on the package to be returned. Please note that the cost of return will be borne by you! You can return the product only by courier service or by post, Külső Mester utca 21. Budapest, 1097
There is NO possibility of personal transfer.
Upon receipt of the product, our staff will check if the perfect condition of the product(s) exist.
If the packaging is incomplete or the quality of the product is objectionable (used, incomplete, etc.), we will not be able to accept your application.
In this case, our staff will contact you by phone or E-mail.
For products which, by their nature, cannot be returned for hygiene or health reasons, for products which have been opened after receipt there is no way to exercise unjustified withdrawal.
- After the assessment of the finance department, the date of the refund will be determined (but within a maximum of 14 working days).
If you decide that this is a process too long for your liking, please consider accepting a personal coupon code, which corresponds to the value of the returned products with an additional 10% discount.
In this case, please just write an e-mail to info@superz.com!
Refund procedure
RIGHT OF WITHDRAWAL
Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for consumer-to-business contracts. (II.26.) Of the Government, the User may withdraw from the contract without giving reasons and return the ordered product within 14 calendar days from the receipt of the ordered product. In the absence of this information, the User is entitled to exercise his right of withdrawal after 1 year.
The period open for the exercise of the right of withdrawal expires 14 days from the date on which the User or a third party other than the carrier designated by the User takes over the product.
The User 6.2. The deadline related to the exercise of the right of withdrawal set forth in point 1 does not affect the right of the User to exercise the right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.
The cost of returning the product must be borne by the User, the company does not bear this cost.
In case of exercising the right of withdrawal, the User shall not incur any costs other than the cost of returning the product, however, the Service Provider may demand compensation for material damage resulting from improper use or more than what is absolutely necessary for testing. However, if a contract for the provision of a service is concluded between the User and the Service Provider and the User exercises his right of termination after the commencement of performance, he shall reimburse the reasonable costs of the Service Provider during the settlement.
The right of withdrawal does not apply to the User in the case of a non-prefabricated product which has been manufactured on the consumer's instructions or at his express request, or in the case of a product which has been clearly tailored to the consumer.
The consumer may also not exercise his right of withdrawal:
in the case of a contract for the provision of a service, after performance of the service as a whole, where the business has commenced performance with the consumer's express prior consent and the consumer has acknowledged that he loses his right of termination after performance of the service as a whole;
in respect of a product or service the price or price of which is not subject to fluctuations during the period open for the exercise of the right of withdrawal by the financial market undertaking;
in respect of a perishable or short-lived product;
in the case of a sealed product which, for reasons of health protection or hygiene, cannot be returned after its opening after transfer in accordance with Regulation 45/2014. (II. 26.) according to the provisions of § 29 (1) e).
in respect of a product which, by its nature, is inseparably mixed with another product after delivery;
in the case of an alcoholic beverage the actual value of which cannot be influenced by the undertaking.